The Big Changes to Public Service Loan Remission, Explained

For now, the Education Department offers reassuring words about its ability to sort out a lot on its own in the next “several” months.

It’s a cold comfort, though, if you’ve been making payments for 14 years as a teacher and think you should have made it four years ago. After all, getting hundreds of dollars out of your monthly budget is a huge life change – and could finally mean being able to save for your own children’s education.

If you haven’t heard from the department in February, or haven’t seen any updates on statements and records that FedLoan, the entity that serves people already registered with the PSLF, call or send a message to FedLoan for advice. If this does not give any information, send a note to ministry ombudsman’s office and request a review. And if that doesn’t work, contact your senators or congressmen’s constituency representatives and ask them to intervene on your behalf.

And if you’ve always had the right kind of loan but are hoping for a payment review, you need to fill out the form standard PSLF form if you haven’t yet or if you haven’t yet certified your job because you didn’t think you needed it.

You should get a refund, automatically, depending on the department website, until you have already received full forgiveness (say, a year or two ago). If you have already done so, there will be no future refunds even if the current waivers mean that you have, in theory, made too many payments before your remittance.

The PSLF journey has been lonely and exasperating for so many. Many of them sympathize on Facebook in a program support group, where you can learn about the successes, failures and tactics of others. The Reddit Group on the program can offer a similar camaraderie. Both places should have frequent updates from individuals posting what they have heard from which entities about their progress or lack thereof.

The Student Loan Protection Center provides resources to borrowers, and the Institute of Student Loan Counselors tries to answer questions from debtors. Many financial planners now also specialize in providing advice on student loans.

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